Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!
Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.
If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.
We now offer financing through PayPal Bill Me Later. Once you fill out your shipping information, you will select PayPal as Payment Method then be directed to their website. In PayPal’s website you can review payment terms and choose to use PayPal Bill Me Later if you've been approved.
Once you have received approval, we can begin processing your order.
Note: Financing only available for orders within United States.
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FireExtinguishersChicago.com is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by FireExtinguishersChicago.com to:
We collect customer information with one goal in mind: Serving you to the best of our ability!
At FireExtinguishersChicago.com, we strongly encourage you to register with us during the checkout process. Registration is not mandatory to complete checkout, but by registering you receive the following benefits:
All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique e-mail and password combination you created during registration.
Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.
Equivalent Parts are presented for your reference, and their descriptions and illustrations are provided for identification purposes. They are selected by their manufacturer as suitable replacements for the stated original equipment. These replacement, equivalent parts are not necessarily authorized, sponsored or endorsed by the OEM; all OEM names mentioned are registered trademarks.
We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.
All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Or you can create a standard return within your account by clicking on "My Orders" and to the top right hand side of each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee.
Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we lower this to 20% for our commercial customers!
Equipment and Special Order items not regularly stocked cannot be returned.
he return shipping fee is the customer’s responsibility.
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.
For more information about common carrier shipments, click here: https://www.fireextinguisherschicago.com/shipping-billinginfo.cfm
Select this service option at checkout, and the carrier will contact you to schedule a delivery appointment, usually within an hour window. Remember, for commercial addresses, a delivery appointment is required.
We also suggest a delivery appointment for our commercial customers if there is any doubt that an authorized recipient will be available to receive your order, or if you are not always open Monday through Friday between 8:00 AM and 5:00 PM as this is generally the timeframe carriers deliver within. If no one is available to sign for the delivery, you will be charged additional fees when the carrier is forced to redeliver. Also, please keep in mind that if you require a time-specific delivery appointment, in which the typical 3 hour window needs to be shortened, additional fees will apply. Be sure to provide a valid phone number during checkout so that your call before delivery does not delay your shipment.
We’re dedicated to getting your order to you as fast as possible, we strive to have orders processed and ready to ship within 3-5 business days (Monday through Friday, 8:00 a.m. to 5:00 p.m., CST). Most products ship out of our warehouse. However, some items will be shipped directly from the manufacturer, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. FedEx ground shipping can take anywhere from one to seven days. All delivery times are estimates.
For additional shipping charges, FedEx 2nd Day guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse by FedEx. FedEx Next Day guarantees delivery of your order by the end of the next business day after your order was picked up from our warehouse by FedEx. Expedited shipping is not an option for common carrier shipments.
In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.
Please note - we are not always able to cancel special order items once the order is placed and may not be returnable.